Refund Policy
Refund Policy退款政策
If you purchase a subscription via a payment provider (e.g., Stripe/LemonSqueezy), this page explains eligibility and how to request a refund. 如果你通过 Stripe 或 LemonSqueezy 等平台购买订阅，本页面用于说明退款的适用范围与申请方式。
Effective date: 2026-05-04 · Contact: support@yourdomain.com
生效日期：2026-05-04 · 联系方式：support@yourdomain.com
1. Refund window
- You may request a refund within 7 days of purchase.
- After 7 days, refunds are generally not supported unless required by law.
2. Technical issue refunds
- If a technical issue prevents you from using core features and we confirm it, you may receive a full refund.
- We may first provide troubleshooting and fixes; if unresolved within a reasonable time, we proceed with a refund.
3. Exclusions
- Subscriptions that have been heavily used or consumed significant resources may not be eligible.
- Issues caused by user environment (device, network, browser version) may not qualify for a full refund if a workaround exists.
4. How to request a refund
Email support@yourdomain.com with:
- Order ID or receipt (Stripe/LemonSqueezy).
- Purchase email or account identifier.
- Reason for refund (include screenshots/steps for technical issues).
5. Processing time
After approval, refund timing depends on your payment method and bank processing.
1. 退款窗口
- 购买后 7 天内可申请退款。
- 超出 7 天后，一般不支持退款（法律另有规定的除外）。
2. 技术问题退款
- 若因技术问题导致你无法正常使用主要功能，经我们确认后可全额退款。
- 我们可能会先提供排查与修复支持；在合理时间内无法解决时，按本条款退款。
3. 不支持退款的情况
- 已严重使用或明显消耗大量服务资源的订阅，可能不支持退款。
- 因用户自身环境（如设备、网络、浏览器版本）导致的问题，在可提供替代方案的情况下，可能不适用全额退款。
4. 如何申请退款
请发送邮件至 support@yourdomain.com，并包含以下信息：
- 订单号或支付凭证（如 Stripe/LemonSqueezy 的收据）。
- 购买邮箱或账号标识。
- 退款原因（如技术问题请附截图/录屏与复现步骤）。
5. 退款到账时间
退款处理完成后，到账时间取决于你的支付渠道与银行处理速度。